pc999 Frequently Asked Questions

pc999 requires one government-issued photo ID for KYC — a Bangladesh National Identity Card (NID), passport, or driving licence are all accepted. You will also need to submit a selfie holding the document and, for withdrawal verification, proof of your payment method (such as a screenshot of your registered bKash or Nagad wallet). KYC is typically reviewed and approved within 24 hours on business days.

Use the "Forgot Password" link on the pc999 Login page and enter the email address registered to your account. A secure password-reset link is emailed to you within a few minutes. Click the link, enter a new strong password, and confirm. If you no longer have access to your registered email, contact our 24/7 support team via live chat at [email protected] with your account username and KYC details so they can verify your identity and restore access.

No — pc999 strictly enforces a one-account-per-person policy. Each player may hold only one registered account at any time. Duplicate or multi-accounting is a violation of pc999 Terms and Conditions and can result in the permanent closure of all associated accounts, along with forfeiture of any pending bonuses or withdrawals. If you accidentally created a duplicate account, contact support immediately to have the duplicate closed without penalty.

To close your pc999 account, contact our 24/7 support team via live chat or email at [email protected] and submit a closure request with your registered username and identity verification. Any remaining balance will be processed for withdrawal to your registered payment method before the account is closed. If you are closing your account due to gambling concerns, we strongly encourage you to consider a self-exclusion period instead — our team can walk you through the options.

bKash deposits on pc999 are credited instantly in most cases — typically within 30 seconds to 2 minutes of completing the mobile payment. During peak hours or rare network congestion, it may take up to 10 minutes. If your deposit has not appeared after 15 minutes, contact pc999 support via live chat with your bKash transaction ID and the exact amount so the team can manually verify and credit the funds.

The minimum deposit on pc999 is ৳200 BDT for bKash and Nagad transactions. For Rocket and Upay, the minimum is also ৳200 BDT. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank carry a higher minimum of ৳500 BDT due to transfer fees. Visa and Mastercard deposits follow the same ৳500 minimum. These limits are set to ensure cost-effective transactions for players across Bangladesh.

The minimum withdrawal amount on pc999 is ৳500 BDT for bKash, Nagad, and Rocket. For bank transfers to Bangladeshi accounts (City Bank, Islami Bank, BRAC Bank, Sonali Bank, etc.), the minimum withdrawal is ৳1,000 BDT. Withdrawals must be sent to the same payment method used for the original deposit — you cannot withdraw to a different bKash number or bank account not linked to your pc999 profile.

bKash and Nagad withdrawals on pc999 are typically processed within 15 to 60 minutes after approval. Rocket and Upay withdrawals follow the same timeframe. Bank transfers to Bangladeshi accounts (Dutch-Bangla, BRAC, Sonali, Islami Bank, etc.) take 1 to 3 business days depending on the receiving bank. Withdrawal requests submitted outside 08:00–22:00 BST may be processed at the start of the next processing window.

pc999 does not charge platform-side fees on standard bKash, Nagad, or Rocket deposits and withdrawals. However, your mobile banking provider may apply their own transfer charges — for example, bKash charges a small percentage fee on send-money transactions. Bank transfer withdrawals may carry a nominal processing fee from your Bangladeshi bank. We recommend checking with your payment provider for their specific charges before initiating a withdrawal.

Yes — Nagad is a fully supported deposit and withdrawal method on pc999. It is one of the most popular payment options among Bangladeshi players due to its low fees and wide availability. To deposit via Nagad, select it from the cashier page, enter the amount, and complete the payment from your Nagad app or USSD menu. The funds appear in your pc999 account within minutes. Nagad withdrawals follow the same straightforward process in reverse.

Yes — pc999 is fully optimised for mobile browsers on both Android and iOS devices. All games, including live casino tables, cricket betting markets, and slots, load smoothly in your mobile browser without requiring a separate app download. The interface adapts automatically to smaller screens. For the best experience, use a current version of Chrome or Safari on a stable Wi-Fi or 4G connection available across Bangladesh.

pc999 offers pre-match and live in-play betting on cricket matches including the BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers home and away fixtures. Select a match from the cricket lobby, choose your market — match winner, top batsman, total runs, fall of wicket, and more — enter your stake in BDT, and confirm your bet. Live odds update in real time as the match progresses. Winnings are credited to your pc999 account balance immediately after the result is settled.

Slot games available on pc999 are sourced from certified providers including Pragmatic Play, Microgaming, NetEnt, and Spribe, all of which publish independently audited RTP figures. Most titles carry an RTP between 94% and 97%, meaning the game returns that percentage of total wagered amounts to players over a large number of spins. Individual session results vary significantly due to variance — RTP is a long-run statistical measure, not a guarantee of returns in any single session.

All live casino games on pc999 are streamed from studios operated by licensed providers including Evolution Gaming and Ezugi, whose games are independently audited for fairness by accredited testing laboratories. The live dealers are professional and the streams are broadcast in real time with no pre-recorded footage. pc999 uses SSL encryption to secure all data transmitted during gameplay, and game outcomes cannot be altered by the platform or the player.

If a cricket match on pc999 is officially abandoned, cancelled, or interrupted before reaching a result under Duckworth-Lewis-Stern (DLS) rules, all affected bets are voided and the original stake is returned to your pc999 account balance in full. This applies to BPL, IPL, T20 World Cup, and all other cricket markets. Partially completed matches that reach a DLS result are settled based on the official outcome declared by the governing body.

pc999 offers a welcome bonus to newly registered players who make their first qualifying deposit. The specific bonus amount and percentage match are displayed on the promotions page at the time of registration, as offers are updated regularly. After claiming the welcome bonus, the credited amount is subject to a wagering requirement that must be completed before withdrawal. Full terms, including eligible games and time limits, are listed in the bonus terms on the pc999 platform.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet a bonus amount before it becomes withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using that bonus before you can withdraw the resulting balance. On pc999, different game categories contribute differently to wagering — slots typically count 100%, while table games may contribute at a lower rate. Check the specific bonus terms for details.

Yes — pc999 runs ongoing promotions for existing players, including reload deposit bonuses, free spins on selected slot titles, and seasonal offers tied to major cricket events like the BPL or T20 World Cup. During Eid and Pohela Boishakh, pc999 typically runs special promotional campaigns with enhanced bonus terms. Eligible players are notified via their registered email and on the platform promotions page. Loyalty players who maintain regular activity may also access exclusive reload offers.

Bonus winnings on pc999 become withdrawable only after the applicable wagering requirement has been fully met. Until then, the bonus balance and any winnings generated from it are ring-fenced in your bonus wallet and cannot be transferred to your withdrawable balance. Your real-money balance, however, is always available for withdrawal without restriction. Once wagering is complete, converted bonus funds move to your main balance and can be withdrawn via bKash, Nagad, or any other linked method.

If you submit a withdrawal request on pc999 before completing the wagering requirement attached to an active bonus, the bonus and any bonus-derived winnings will be forfeited automatically. Only your real-money balance will be processed for withdrawal. If you are unsure whether completing the wagering is worth it in your current session, contact the pc999 support team via live chat — they can review your bonus status and advise you before you decide to withdraw.

pc999 operates as a secure online gaming platform using 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held separately from operational funds to ensure they remain available for withdrawal at all times. The platform's games are supplied by internationally certified providers and use verified random number generators. pc999 maintains responsible gaming tools including deposit limits and self-exclusion, and provides 24/7 English-language customer support to all Bangladesh players.

The minimum age to register and play on pc999 is 21 years old. This applies to all players regardless of location within Bangladesh. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a person under 21 will be closed immediately and all funds will be returned to the verified payment method on record. pc999 takes underage gambling seriously and encourages parents and guardians to use parental control software on shared devices.

To set a deposit limit on your pc999 account, contact our 24/7 support team via live chat or email at [email protected] and request the limit type (daily, weekly, or monthly) along with the BDT amount you want applied. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This cooling-off delay is intentional — it prevents impulsive decisions during losing periods.

If you feel gambling is negatively affecting your life, you can request self-exclusion from pc999 at any time by contacting support via live chat or at [email protected]. Self-exclusion periods range from 6 months to 5 years and are processed within minutes of identity verification. During self-exclusion, your account is locked, all marketing communications are stopped, and you cannot create a new account. Our team handles all self-exclusion requests with full confidentiality and without judgment.

If you suspect unauthorised access to your pc999 account, contact our support team immediately via live chat — available 24/7 with a response time under 2 minutes. Our team will temporarily lock your account, review the login history, and guide you through a secure password reset and re-verification process. Always use a unique, strong password for your pc999 account and never share your login credentials with anyone, including individuals claiming to be pc999 staff.