pc999 Privacy Policy — How We Protect Your Data

1 About This Privacy Policy

This Policy applies to all personal data collected through the pc999 website at pc999.io, any mobile-optimised version of the platform, our customer support channels, and any other service through which pc999 interacts with users. It covers data collected both automatically during your use of the platform and data you provide to us directly during registration, verification, or when contacting support.

pc999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is reviewed and updated periodically to reflect changes in our practices or in applicable law. The "Effective Date" shown at the top of this page indicates when the most recent version came into force.

This Policy should be read together with the pc999 Terms & Conditions, which govern your overall use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy takes precedence.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register an account or interact with pc999, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identity documents (e.g., National Identity Card, passport).
• Contact Data: Email address, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), and mobile phone number.
• Financial Data: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account information where applicable, deposit and withdrawal transaction records.
• Account Data: Username, password (stored in encrypted form), account preferences, and communication preferences.
• Support Data: The content of any message, complaint, feedback, or enquiry submitted to our support team via live chat or email.

2.2 Data Collected Automatically

When you access and use the pc999 platform, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage Data: Pages visited, features used, games played, bets placed, session duration, click-stream data, and platform navigation paths.
• Transaction Data: Deposit amounts, withdrawal requests, wagering history, bonus uptake, and win/loss records.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

3 How We Use Your Personal Data

pc999 uses your personal data for the following purposes:

pc999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required to do so for fraud prevention or regulatory compliance purposes, in which case you have the right to request human review of any such decision.

4 Legal Basis for Processing

pc999 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual Necessity: Processing that is necessary to perform our obligations under the Terms & Conditions you agreed to at registration — for example, processing deposits, paying out winnings, and maintaining your account.
• Legal Obligation: Processing required to comply with applicable law — for example, identity verification (KYC), anti-money laundering checks, and financial record-keeping.
• Legitimate Interests: Processing for purposes that are in our or a third party's legitimate interests and that do not override your fundamental rights — for example, fraud detection, platform security, and analytics to improve our services.
• Consent: Where you have given us explicit consent to process your data for a specific purpose — for example, sending you promotional emails about pc999 bonuses and seasonal offers. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

5.1 Trusted Service Partners

pc999 shares your personal data with a limited set of trusted third-party service providers who act as data processors on our behalf. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — to process your deposit and withdrawal transactions.
• Identity Verification Partners: Third-party KYC and age-verification service providers who validate the authenticity of submitted identity documents.
• Game Technology Providers: Game studios and platform providers (Evolution Gaming, Pragmatic Play, Spribe, Microgaming, Ezugi, NetEnt) who may receive anonymised session data necessary to deliver game content.
• IT & Security Providers: Cloud hosting providers, CDN providers, and cybersecurity firms engaged to maintain platform infrastructure and protect against threats.
• Analytics Providers: Service providers that help us understand platform usage patterns and improve user experience through anonymised or aggregated behavioural data.

All third-party service providers are contractually required to process personal data only on pc999's documented instructions and to maintain appropriate technical and organisational security measures.

5.2 Legal Disclosures

pc999 may disclose your personal data to law enforcement agencies, regulatory authorities, or other third parties where required or permitted by applicable law — for example, in response to a court order, to prevent fraud, or to comply with an anti-money laundering investigation. In such cases, pc999 will disclose only the minimum data necessary to satisfy the legal requirement.

5.3 Business Transfers

In the event that pc999 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via the email address on your account before any such transfer takes effect, and the successor entity will be required to honour the commitments set out in this Policy.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the site. pc999 uses cookies and similar technologies including local storage, session storage, and pixel tags.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled. Examples include session authentication cookies and security tokens that keep your account login active.
• Performance & Analytics Cookies: Help us understand how users interact with the platform by collecting anonymised usage data, such as pages visited and features clicked. This data informs platform improvements.
• Functional Cookies: Remember your preferences — such as your chosen language, preferred deposit method, or game category — to personalise your pc999 experience across visits.
• Marketing Cookies: Used to track whether you have opted into marketing communications and to measure the effectiveness of our promotional campaigns. These are only placed with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pc999 platform — for example, you may need to log in again on each visit if session cookies are blocked. Instructions for managing cookies in common browsers are available in your browser's help documentation.

7 Data Security

pc999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include:

• Transport Security: All data transmitted between your browser or app and the pc999 servers is encrypted using 256-bit SSL/TLS protocols.
• Data Encryption at Rest: Sensitive data stored on pc999 servers — including financial information and identity documents — is encrypted at rest using industry-standard encryption algorithms.
• Password Security: User passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm with per-user salting.
• Access Controls: Access to personal data within pc999's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data undergo background checks and privacy training.
• Intrusion Detection: pc999 maintains real-time intrusion detection and monitoring systems to identify and respond to suspicious activity on the platform infrastructure.
• Regular Security Audits: pc999 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform.

While pc999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials secure. If you believe your account has been compromised, contact our support team immediately via live chat.

8 Data Retention

pc999 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, and in accordance with any legal or regulatory retention obligations. Our general retention principles are:

• Active Account Data: Retained for the duration of your active account relationship with pc999, plus an additional period after account closure as required by applicable financial regulations and anti-money laundering obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements applicable to the Bangladesh market.
• Identity Verification Documents: Retained for the duration of the account relationship plus five (5) years after account closure, or longer if required by law.
• Support Communications: Support interaction records are retained for three (3) years from the date of the interaction, to assist with any future disputes or regulatory enquiries.
• Marketing Data: Retained until you withdraw your marketing consent or for a maximum of three (3) years from your last interaction with our marketing communications, whichever is sooner.

When personal data is no longer required, pc999 will securely delete it or anonymise it in a manner that makes it impossible to re-identify the individual.

9 Your Rights Over Your Personal Data

As a pc999 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected] — we aim to respond to all data rights requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data that pc999 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or updated. You can update basic account details (such as your email address) directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis exists. Note that this right is subject to legal retention obligations; we cannot erase data we are required by law to retain.
• Right to Restriction: You have the right to request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where pc999 relies on legitimate interests as the legal basis. pc999 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Children & Minors

The pc999 platform is strictly intended for individuals who are 21 years of age or older. pc999 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the pc999 platform or provide any personal data to us.

If pc999 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on pc999, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's internet activity and use parental control software to prevent access to age-restricted platforms. pc999 supports and endorses age-verification and responsible gaming initiatives aimed at protecting underage individuals from online gambling harm.

11 Updates to This Privacy Policy

pc999 reserves the right to update or amend this Privacy Policy at any time. The "Effective Date" at the top of this document will be updated each time the Policy is revised. For material changes that significantly affect how we process your personal data, pc999 will provide advance notice via the email address associated with your account or via a prominent notice on the platform, at least 14 days before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how pc999 protects your data. Your continued use of the pc999 platform following the publication of any revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material change, you may request account closure before the revised Policy takes effect.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or pc999's data protection practices, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the pc999 platform
• Response Time: Under 2 minutes for live chat; within 30 days for formal data rights requests submitted by email

Our support team operates in English, 24 hours a day, 7 days a week, and is equipped to handle data protection queries from players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions. All data rights requests are handled confidentially and in accordance with this Policy.