pc999 Terms & Conditions — Your Rights and Responsibilities

1 Acceptance of Terms

These Terms & Conditions apply to all visitors, registered users, and any other parties who access or use the pc999 platform, including the website at pc999.io, any mobile-optimised versions of the site, and any associated services provided by the Company.

By accessing or using the pc999 platform in any capacity, you unconditionally accept and agree to be bound by these Terms & Conditions, as well as any supplementary policies incorporated herein by reference, including but not limited to the Privacy Policy, Responsible Gaming Policy, and individual bonus terms. These documents collectively constitute the entire agreement between you and pc999.

pc999 reserves the right to modify these Terms & Conditions at any time. Where material changes are made, we will notify registered users via the email address associated with their account or via a prominent notice on the platform. Continued use of the platform after any such modifications constitutes your acceptance of the revised Terms.

2 Eligibility & Age Verification

2.1 Minimum Age Requirement

Access to and use of the pc999 platform is strictly restricted to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you meet this minimum age requirement. Individuals under the age of 21 are strictly prohibited from registering, depositing, wagering, or claiming any bonus on the pc999 platform.

2.2 Geographic Eligibility

The pc999 platform is operated and marketed primarily for players located in Bangladesh. It is your sole responsibility to ensure that accessing and using the pc999 platform is lawful in your jurisdiction. pc999 makes no representations that the platform is appropriate or available for use in locations outside Bangladesh.

2.3 Age Verification Process

pc999 employs age and identity verification procedures at registration and prior to processing any withdrawal. You may be required to submit one or more of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (data page)
• Bangladesh driving licence
• Birth certificate (in conjunction with another document)

pc999 reserves the right to suspend account activity, including withdrawals, until satisfactory age and identity verification has been completed. Any account found to be operated by an individual under the age of 21 will be permanently closed and all funds forfeited in accordance with applicable policy.

3 Account Registration

3.1 Single Account Policy

Each individual is permitted to register and maintain exactly one (1) account on the pc999 platform. The creation of duplicate, secondary, or shared accounts is strictly prohibited and constitutes a material breach of these Terms. pc999 employs automated and manual detection systems to identify multi-accounting behaviour. Any accounts identified as duplicates are subject to immediate suspension and permanent closure without notice, and any balances held in those accounts — including bonus funds — may be forfeited.

3.2 Accuracy of Registration Information

You agree to provide truthful, accurate, current, and complete information during the registration process, including but not limited to your full legal name, date of birth, residential address in Bangladesh, and a valid email address. You further agree to promptly update this information if it changes. pc999 accepts no liability for any consequence arising from inaccurate or outdated account information provided by the user.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username, password, and any security credentials associated with your pc999 account. You agree not to share your login details with any third party. pc999 will never request your password through any communication channel. Any activity conducted through your account will be your sole responsibility, regardless of whether it was authorised by you.

If you suspect that your account has been accessed without your authorisation, you must notify pc999 support immediately via live chat or by emailing [email protected]. pc999 will take reasonable steps to assist in securing your account, but accepts no liability for losses resulting from unauthorised access caused by your failure to maintain the security of your credentials.

3.4 Account Suspension and Closure

pc999 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraudulent activity, failure to complete verification, or provision of false information. A user may voluntarily close their account at any time by contacting support.

4 Deposits & Withdrawals

4.1 Supported Payment Methods

pc999 currently supports the following payment methods for players in Bangladesh:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Cards: Visa, Mastercard (subject to availability)
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank (processing times may vary)

The availability of specific payment methods may change from time to time. pc999 will endeavour to provide reasonable notice of any changes to supported payment channels.

4.2 Deposit Policy

All deposits must be made from a payment account that is registered in your own name. pc999 does not accept deposits from third-party accounts. Minimum and maximum deposit limits apply and are displayed in the cashier section of your account. Deposits are generally credited to your pc999 account instantly; however, processing times for bank transfers may vary. pc999 does not charge fees on deposits, though your payment provider may apply their own charges.

4.3 Withdrawal Policy

Withdrawals are processed to the same payment method and account number used for the deposit, subject to the following conditions:

• Your account must be fully verified (identity and age verification complete) before any withdrawal can be processed.
• Any active bonus funds must have their associated wagering requirements fully satisfied before the bonus-derived balance becomes withdrawable.
• The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day apply and are listed in the cashier section.
• Withdrawal requests are typically processed within 24 hours; bKash and Nagad withdrawals are generally completed within minutes of approval.

4.4 Currency

All transactions on the pc999 platform are denominated in Bangladeshi Taka (BDT, ৳). pc999 does not currently support transactions in foreign currencies. Any currency conversion costs incurred by your payment provider are your own responsibility.

5 Bonuses & Promotions

5.1 General Bonus Terms

pc999 offers various bonuses and promotional offers to eligible players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, and reload bonuses. Each promotion is subject to its own specific terms, which will be published alongside the promotion on the platform.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all bonus funds awarded to your account are subject to a wagering requirement before they may be withdrawn. The wagering requirement specifies the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal request can be submitted. Progress toward the wagering requirement is tracked in your account dashboard.

5.3 Bonus Abuse

pc999 monitors all accounts for signs of bonus abuse, including but not limited to: registering multiple accounts to claim the same bonus, exploiting low-risk betting strategies specifically designed to circumvent wagering requirements, and systematic exploitation of errors or loopholes in bonus mechanics. pc999 reserves the right to void bonus funds and any associated winnings if abuse is detected, and to permanently close the account in question.

5.4 Expiry of Bonus Funds

Bonus funds and free spin winnings that are not used within the time period specified in the relevant promotion terms will expire and be removed from your account balance automatically. Expired bonus funds cannot be reinstated.

6 Betting & Gaming Rules

6.1 Game Integrity

All casino games available on the pc999 platform are supplied by certified third-party game providers including Evolution Gaming, Pragmatic Play, Spribe, Microgaming, Ezugi, and NetEnt. Each game uses a certified Random Number Generator (RNG) or, in the case of live dealer games, real physical dealing equipment overseen by trained croupiers. Game outcomes are determined by these certified systems and are entirely independent of pc999's own software.

6.2 Betting Limits

Minimum and maximum bet limits apply to all games and sports betting markets on the pc999 platform. These limits are displayed within each game or market and may be adjusted by pc999 at any time. In sports betting, maximum payout limits per event may also apply.

6.3 Void Bets and Cancelled Events

In the event that a sporting event is cancelled, postponed, or otherwise fails to meet the minimum conditions required for settlement, affected bets will be declared void and stakes returned to the player's account. The specific voiding rules for each sport are governed by the betting rules published in the pc999 sports section.

6.4 Errors and Malfunctions

In the event of a technical malfunction, game error, or obvious pricing error, pc999 reserves the right to void all affected bets and return stakes to players. Winnings derived from a malfunction or pricing error will not be paid out. pc999's decision in such matters is final.

7 Prohibited Conduct

The following actions are strictly prohibited on the pc999 platform. Breach of any of these prohibitions may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where appropriate:

• Registering or using an account if you are under 21 years of age.
• Providing false, misleading, or fraudulent information during registration or verification.
• Creating more than one account, whether under the same or different identities.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the platform.
• Exploiting software bugs, technical errors, or pricing mistakes for financial gain.
• Engaging in match-fixing, collusion, or any form of corruption in relation to sporting events available on pc999.
• Using the platform for money laundering, fraud, or any other illegal financial activity.
• Engaging in chargebacks or payment disputes in bad faith after wagering deposited funds.
• Sharing, selling, or transferring your account or account funds to any third party.
• Attempting to reverse-engineer, copy, or exploit any part of the pc999 platform or its underlying technology.

8 Responsible Gaming

pc999 is firmly committed to promoting responsible gambling and protecting vulnerable individuals. We provide the following tools to all registered users:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Session Time Reminders: Configure time alerts to notify you how long you have been playing in a single session.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the pc999 platform. Self-exclusion requests are processed within 24 hours and are irreversible for the duration of the exclusion period.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net win/loss position.

If you feel that gambling is negatively affecting your financial wellbeing, mental health, or personal relationships, we strongly encourage you to contact our support team immediately or visit our dedicated Responsible Gaming page for further guidance and resources.

9 Intellectual Property

All content on the pc999 platform — including but not limited to logos, brand marks, graphical interfaces, game content, text, data, software, and underlying code — is the exclusive intellectual property of pc999 or its licensed suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pc999 platform for your personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the pc999 platform without prior written consent from pc999.

10 Limitation of Liability

To the fullest extent permitted by applicable law, pc999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

pc999's total aggregate liability to any user in connection with any claim arising from use of the platform shall not exceed the total amount deposited by that user in the 30-day period immediately preceding the event giving rise to the claim.

pc999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While we take all reasonable steps to ensure platform availability and integrity, we cannot guarantee continuous, uninterrupted service at all times.

11 Privacy & Data

pc999 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the pc999 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

pc999 employs 256-bit SSL encryption across all data transmissions to protect your personal and financial information. We do not sell or share your personal data with third parties except where required to deliver our services (e.g., payment processing, identity verification) or where required by law.

12 Amendments to These Terms

pc999 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice for minor changes. For material changes that significantly affect user rights or obligations, pc999 will provide reasonable advance notice via email or a prominent on-platform notification.

The date of the most recent revision will always be displayed at the top of this document. It is your responsibility to review these Terms periodically. Continued use of the pc999 platform following the publication of any revised Terms constitutes your acceptance of those changes. If you do not agree with any amended Terms, you must immediately cease using the platform and may request account closure via support.

13 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall in the first instance be referred to pc999's customer support team for resolution by good-faith negotiation.

If a dispute cannot be resolved through the internal support process, either party may escalate the matter through appropriate legal channels. pc999's decisions on matters relating to game outcomes, bet settlement, and bonus eligibility are final and binding, and are not subject to external review except where expressly required by law.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the pc999 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the pc999 platform
• Response Time: Under 2 minutes for live chat; within 24 hours for email

Support is provided in English, 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Durga Puja, Victory Day, and Independence Day.