Player Wellbeing

Responsible Gaming at pc999 — Stay in Control, Play with Confidence

pc999 believes that entertainment should always stay enjoyable. Our responsible gaming framework gives every Bangladesh player — whether in Dhaka, Chittagong, Sylhet, or anywhere else — the tools, information, and support they need to keep gambling a safe, positive experience.

Age Requirement

21+ Only

Support Availability

24/7 English Support

Player Tools

Limits, Time-Out & Self-Exclusion

Our Commitment

Gaming Should Be Fun — Not a Problem

At pc999, responsible gaming is not a footnote — it is a core part of how we operate. We are committed to providing Bangladesh's online gaming community with a safe, fair, and transparent platform where entertainment comes first and player wellbeing is never compromised.

Gambling, whether on cricket betting, live casino tables, or slots, carries an inherent risk of financial loss. pc999 is transparent about this: our games are designed to be entertaining, but they should never be treated as a reliable source of income, a way to recover financial losses, or a coping mechanism for stress or personal difficulties.

Every registered pc999 account holder has access to a suite of player-protection tools, including personalised deposit limits, session time-out features, cooling-off periods, and permanent self-exclusion. These tools are available directly through our support team 24 hours a day, 7 days a week — in plain English, for players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

If you ever feel that gambling is beginning to affect your finances, relationships, work, or mental health, we strongly encourage you to use one of the tools described on this page or to contact our support team immediately. At pc999, no request for a limit, time-out, or self-exclusion will ever be questioned or discouraged — your wellbeing takes absolute priority.

Remember: Gambling should be an enjoyable leisure activity. Never chase losses. Never gamble with money you cannot afford to lose. Never gamble under the influence of alcohol or when emotionally distressed.

Player Protection Tools

Tools That Keep You in Control

pc999 provides a comprehensive set of responsible gaming tools. Every tool listed below is available free of charge to all registered players and can be activated at any time by contacting our 24/7 English support team.

Deposit Limits

Set a daily, weekly, or monthly cap on the amount you can deposit into your pc999 account. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period — preventing impulsive decisions during losing streaks. You can lower your limit at any time with no delay.

Session Time Limits

Decide in advance how long you want to play in a single session. When your pre-set session time expires, pc999 will alert you and can automatically log you out of the platform. This helps prevent the time-distortion effect that can occur during extended gaming sessions.

Time-Out / Cooling-Off Period

Take a short break from pc999 with a time-out period ranging from 24 hours to 90 days. During a time-out, you will not be able to log in to your account or place any bets. This is ideal if you feel you need temporary distance from gambling without committing to permanent exclusion.

Self-Exclusion

If you feel that gambling is becoming a serious problem, you can request permanent self-exclusion from the pc999 platform. Self-exclusion is irreversible for a minimum period of 6 months and up to 5 years. During this time, your account will be closed, any pending bonuses forfeited, and marketing communications suspended immediately.

Loss Limits

In addition to deposit limits, pc999 allows you to set a maximum loss threshold for any given time period. Once your net loss within that period reaches the threshold you defined, your account will be temporarily restricted from further wagering until the period resets — keeping potential losses firmly within your planned budget.

Reality Checks

Enable periodic reality-check notifications that remind you how long you have been playing and how much you have won or lost during your current session. These prompts appear at intervals you choose — every 30, 60, or 90 minutes — and give you a moment to decide whether you want to continue or take a break.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you care about is the first step toward getting the right help.

Chasing Losses

Continuing to gamble in an attempt to win back money you have already lost — often staking larger amounts than originally planned — is one of the clearest indicators of problem gambling behaviour.

Gambling Beyond Your Means

Spending money on gambling that should be reserved for rent, food, utilities, or family expenses in Bangladesh — such as bKash transfers to family or Eid gifts — is a serious warning sign that gambling is affecting your financial wellbeing.

Inability to Stop

Feeling restless, irritable, or anxious when you try to reduce or stop gambling — or repeatedly making unsuccessful attempts to cut back — suggests that gambling may have moved from a leisure activity to a compulsive behaviour.

Hiding Your Gambling

Lying to family members, friends, or colleagues about how much time or money you spend gambling — or feeling the need to keep your pc999 activity secret — indicates that you may recognise on some level that your gambling has become problematic.

Neglecting Responsibilities

Missing work deadlines, neglecting family duties, skipping social commitments, or losing sleep because of gambling activity are all signs that gambling is encroaching on areas of life that matter more than entertainment.

Borrowing to Gamble

Taking loans, borrowing from friends or family, or using credit to fund gambling — including mobile banking overdrafts via Nagad or Rocket — is a significant financial red flag that indicates gambling is no longer under control.

If you recognise any of these signs in yourself or someone close to you: Contact the pc999 support team immediately via live chat or at [email protected]. Our trained English-speaking team is available 24/7 and will help you activate the appropriate player-protection tools without judgment.

Step-by-Step

How to Activate Player Protection

Activating any responsible gaming tool on pc999 takes less than two minutes. Our support team operates around the clock in English and will process your request immediately — no forms to fill out, no waiting period before protection begins.

For deposit limits and loss limits, reductions take effect instantly. Increases to existing limits are subject to a mandatory 7-day cooling-off period so that the higher limit cannot be used impulsively. Time-out and self-exclusion requests are processed within minutes of your request being confirmed.

Open Live Chat or Send an Email

Access the pc999 live chat directly on the platform, or send an email to [email protected]. Our English-speaking support agents are available 24/7 with an average response time under 2 minutes on live chat.

Identify Yourself and State Your Request

Provide your registered pc999 username and the email address associated with your account. Then clearly state which tool you want to activate — deposit limit, loss limit, session timer, time-out, or self-exclusion — and the parameters you want applied.

Confirm Your Identity

For account-level protection measures (time-out and self-exclusion), our team will verify your identity to ensure no third party can inadvertently trigger exclusion on your account. This verification typically takes under 5 minutes.

Protection Activates Immediately

Once confirmed, your chosen limit, time-out, or self-exclusion is applied to your account instantly. You will receive a confirmation notification via the email address on your pc999 account as a record of your request.

Review and Adjust Over Time

Responsible gaming is an ongoing practice, not a one-time action. We encourage all pc999 players to periodically review their limits and session habits — particularly after big sporting events like the BPL, IPL, or T20 World Cup — to ensure their gambling remains within comfortable boundaries.

Self-Assessment

Ask Yourself These Questions

The following questions are adapted from widely used problem gambling screening tools. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team or take a break from gambling.

Have you ever spent more money gambling than you originally planned before starting a session?

Have you ever borrowed money or sold personal possessions to fund gambling activity on pc999 or any other platform?

Have you ever felt restless, irritable, or anxious when you tried to reduce or completely stop gambling?

Have you gambled to escape problems in your personal life, to relieve feelings of anxiety or depression, or to cope with stress?

Have you ever returned to gambling the day after a significant loss in an attempt to win back what you lost?

Have you ever hidden your gambling activity — including deposits or withdrawals via bKash or Nagad — from family members or people who are important to you?

Has gambling ever caused you to neglect your family, miss work, skip important personal commitments, or fall behind on financial obligations such as rent, school fees, or utility bills?

Two or more "yes" answers is a recognised threshold suggesting that your gambling may be becoming problematic. Please reach out to our support team at [email protected] or via live chat — help is available 24/7 in English, with full confidentiality.

Underage Protection

Keeping Minors Safe

Age Verification at Registration

Every new pc999 account undergoes mandatory age verification as part of the Know Your Customer (KYC) process. Users must submit a valid government-issued identity document — such as a Bangladesh National Identity Card or passport — confirming they are 21 years of age or older before any deposit or gameplay is permitted. Accounts that cannot be verified are closed immediately.

Guidance for Parents and Guardians

If you share a device with younger family members, we strongly recommend using parental control software to restrict access to online gambling platforms. Keep your pc999 login credentials private and never allow minors to use your account. If you believe a minor has accessed or registered a pc999 account, report it immediately to [email protected] and we will investigate and close the account within 24 hours.

Need Help? We Are Always Here

Our 24/7 English-speaking support team can activate any player-protection tool instantly. You can also explore our FAQ for more answers, review our full Terms & Conditions, or head to the pc999 platform whenever you feel ready to play responsibly.

View FAQ Terms & Conditions Login to pc999

21+ only. Please gamble responsibly.